Driver FAQ

How much do I earn?

Drivers earn 70% of the delivery fee plus customer tips.

You can earn a higher percentage of the delivery fee by advertising for Texoma Delivery:

  • Texoma Delivery shirt: +10%
  • Texoma Delivery car topper: +10%

Drivers can earn up to 90% of the delivery fee. See your Driver Agreement for complete pay details.

How often do I get paid?

Instant Pay: Payments are sent twice a week.

  • Tuesday–Thursday deliveries → Paid Friday
  • Friday–Monday deliveries → Paid Tuesday

Paper Check: Payments are issued weekly on Tuesday for deliveries completed Tuesday–Monday. Please allow 7–10 business days for delivery by mail.

How do I order Texoma Delivery gear?

Shirts, car toppers, and other Driver Gear can be ordered directly from our store:

Order Driver Gear
How do I contact Dispatch?

Use the Chat feature inside the Driver App for assistance with an active delivery.

For non-active-order questions or issues, submit a Driver Support ticket:

Submit Support Ticket
Do I need to carry cash or change?

No. Customers do not pay drivers in cash unless they choose to give you a cash tip.

How do I know if I need to place or pay for an order?

Always check the order instructions in the Driver App. The order will tell you whether it is:

  • Order Already Placed
  • Place & Pay
  • Place Order – Do Not Pay

You'll also receive pickup instructions after tapping Arrived at the restaurant.

What is my Bill Card used for?

Your Bill Card is used for Pay-on-Pickup orders.

When required, tap Arrived at the restaurant before paying. Funds will automatically load to your Bill Card. Always follow the payment instructions shown on the app for that specific order.

Do I need to use my insulated delivery bag?

Yes. Use your insulated delivery bag for every applicable food delivery.

Take your bag into the restaurant, keep the food insulated during transport, and carry the order to the customer's door in the bag. Keep bags flat and secure while driving to help prevent food from shifting or spilling.

Do I need to check the order?

Yes. Before leaving the restaurant, review the order details and verify all items you reasonably can.

Pay close attention to:

  • Drinks
  • Sauces and requested extras
  • Multiple quantities, such as x2

Do not open sealed containers or packaging to check the contents.

How do I know if I'm accepting orders?

When you're checked in, the top of your Orders screen will show Accepting Orders.

Use Change to update your status when needed, including Go on Break, Last Run, or Check Out. Keeping your status current helps Dispatch know when you're available for delivery offers.

What do I do for a Meet at Door or Leave at Door delivery?

Meet at Door: Follow the customer's delivery instructions and obtain the customer's signature in the Driver App before completing the delivery.

Leave at Door: Place the order in a safe location and use the camera feature in the Driver App to take the required delivery photo. Whenever possible, include the house or apartment number in the photo. Once proof of delivery is complete, tap Delivered.

Does every delivery require proof of delivery?

Yes. Complete the proof of delivery required by the order:

  • Meet at Door: Customer signature
  • Leave at Door: Delivery photo

Always complete the required proof of delivery before marking the order Delivered.

What if I have an issue with a restaurant/customer or lose my cards?

Remain professional and use Dispatcher Chat if you need assistance with an active delivery.

For issues needing management review or if you lose your Bill Card/Instant Pay Card, submit a support ticket via the portal (replacement card fees may apply):

Contact Driver Support
How does my Driver Rating work & how do I keep it good?

Your Driver Rating reflects your adherence to driver procedures. Late pickups, missed delivery steps, incorrect drop-offs, order-handling issues, or failure to follow procedures will affect your rating. Driver accounts may be made inactive at Texoma Delivery's discretion based on performance.

To keep it in good standing: Follow instructions for each delivery, arrive promptly, handle orders with care, use your insulated delivery bag, verify orders, and complete required proof of delivery steps.

Can I qualify for alcohol and tobacco deliveries?

Eligible drivers can complete additional requirements to qualify for age-restricted deliveries.

Get Started Here
What should I wear while completing deliveries?

Please maintain a clean and professional appearance. Wear appropriate footwear and clothing for safely handling orders.

Tip: Wearing an official Texoma Delivery shirt earns an additional 10% of the delivery fee on eligible orders!

Browse Official Gear

Still Need Help?

Didn't find what you were looking for? Visit the Driver Support Center for additional resources.

Open Support Center